Terms & Conditions

01Introduction

Welcome to Tidy Up Ltd. These Terms & Conditions (“Terms”) set out the basis on which Tidy Up Ltd provides waste removal, clearance and associated services.

By accepting a quotation, confirming a booking, instructing us to proceed, or otherwise entering into an agreement for our services, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict or override any statutory rights which cannot lawfully be excluded or restricted.

02Services

Tidy Up Ltd offers a comprehensive range of waste management and clearance services:

• Waste removal — efficient handling and disposal of waste, minimising environmental impact and complying with applicable regulations.
• Commercial clearances — shops, barns, offices, venues, restaurants, storage areas, catering premises and other commercial sites.
• House clearances — complete or partial removal of unwanted items and waste for sale, rental, probate, renovation or other purposes.
• Household waste — domestic rubbish and bulky waste responsibly removed.
• Commercial waste — clearance and waste removal for businesses moving, renovating, closing, refurbishing or decluttering premises.

03Booking & Scheduling

Book by phone (01244 646 326), email ([email protected]), WhatsApp, Facebook/Instagram, or through our online enquiry form.

Once a booking is agreed, we will confirm the relevant details, including the work required, pricing basis and scheduled date or attendance period.

Quotations are based on the information reasonably available to us at the time they are prepared, including photographs, descriptions, quantities, access information and any other details supplied by the customer.

Customers must ensure that information supplied for quotation and planning purposes is accurate and complete. If the amount, weight, type, condition, accessibility or nature of the items or waste differs materially from the information originally supplied, we reserve the right to revise the quotation before undertaking additional or materially different work.

04Pricing Structure

• Each job is individually priced. Full van load: £500 + VAT (£600 including VAT). Our drivers determine the safe and lawful fill level.
• Any quotation is based upon the agreed scope of works and the information available when the quotation is provided.
• Additional waste, labour, dismantling, access difficulties, waiting time or work outside the agreed scope may result in additional charges, which will normally be explained before the additional work is undertaken.

Accepted payment methods

• Card — Visa and MasterCard.
• Bank transfer — details provided on request or invoice.
• Cash — accepted where agreed.

Payment due dates

• Payments by cash or card are normally due on completion of the service.
• Account clients: invoices are normally due within 7 days unless alternative written terms have been agreed.
• Larger projects, special bookings or extended payment terms may require a deposit or advance payment.

Late payments

Where payment becomes overdue, Tidy Up Ltd reserves the right to recover any interest, compensation and reasonable debt recovery costs to which it is lawfully entitled.

Upon completion, you’ll receive an official VAT invoice and a digital waste transfer note for complete peace of mind.

05Cancellations & Rescheduling

Customers should notify Tidy Up Ltd as soon as reasonably possible if they need to cancel, postpone or reschedule a booking.

Cancellation charges

Subject to any statutory cancellation rights which apply to a consumer, the following cancellation limits apply:

• More than 7 calendar days before the scheduled booking: normally no cancellation charge, except for reasonable non-refundable or unavoidable costs which Tidy Up Ltd has already incurred specifically for the booking.
• Between 7 calendar days and 48 hours before the scheduled booking: a cancellation charge of up to 50% of the agreed quoted price may apply.
• Less than 48 hours before the scheduled booking: a cancellation charge of up to 75% of the agreed quoted price may apply.
• Cancellation on the scheduled day of service: Tidy Up Ltd may recover its reasonable losses and costs arising from the cancellation, up to a maximum of 100% of the agreed quoted price.

How the cancellation charge is calculated

A cancellation charge is intended to compensate Tidy Up Ltd for reasonable losses arising directly from the cancellation and is not intended to operate as a penalty.

Depending on the circumstances of the booking, the calculation may take into account:

• employees, operatives and management time allocated specifically to the booking;
• wages and employment costs which remain payable following cancellation;
• vehicles reserved specifically for the booking;
• fuel, travel and mobilisation costs already incurred;
• subcontractor or specialist contractor charges;
• plant, equipment, parking, permits or other resources booked specifically for the project;
• disposal, transfer station or waste processing arrangements which cannot reasonably be cancelled or recovered;
• reasonable administrative and operational costs directly associated with preparing for the booking;
• reasonable loss of net profit or contribution where Tidy Up Ltd has lost the opportunity to undertake alternative work because resources were committed to the cancelled booking; and
• any other reasonable and evidenced loss directly resulting from the cancellation.

Mitigation and costs saved

Tidy Up Ltd will take reasonable steps to reduce losses resulting from a cancellation where reasonably practicable.

Where employees, vehicles, disposal capacity or other resources can reasonably be redeployed to alternative paid work, or where costs can be cancelled, avoided or recovered, Tidy Up Ltd will take those savings into account when determining the cancellation charge.

The cancellation charge will not exceed the reasonable loss arising from the cancellation and will in no circumstances exceed the total agreed quoted price.

Same-day cancellations

Same-day cancellations can result in particularly substantial losses because, by that stage, employees, vehicles, operational planning and other resources will ordinarily have been committed specifically to the booking and may no longer be capable of being reassigned.

Accordingly, where reasonable evidenced losses arising from a same-day cancellation equal or exceed the total agreed quoted price, the customer may be charged the full agreed quoted price.

Where Tidy Up Ltd’s reasonable loss is lower than the total quoted price, the cancellation charge will be reduced accordingly.

Failure to provide access or proceed

Where Tidy Up Ltd attends or mobilises for the booking but the service cannot proceed because of circumstances within the customer’s control, the situation may be treated as a same-day cancellation.

This may include:

• failure to provide access to the property or premises;
• no authorised person being available where one is required;
• the customer cancelling or refusing the agreed work after our team has been mobilised or arrived;
• undisclosed access restrictions which prevent the agreed work from being carried out;
• the items or waste being unavailable for collection;
• failure to obtain required permissions or authority to allow the work to proceed; or
• unsafe site conditions which should reasonably have been disclosed to Tidy Up Ltd before attendance.

Any charge applied in these circumstances will remain subject to the same principles of reasonable loss, mitigation and the maximum agreed quoted price described above.

Rescheduling

Requests to reschedule are subject to availability.

Where a booking is rescheduled sufficiently in advance and Tidy Up Ltd does not suffer a material loss, we will normally seek to transfer the booking rather than treat it as a cancellation.

Where a short-notice rescheduling request causes unavoidable costs or loss, Tidy Up Ltd may recover reasonable costs arising from that change, subject to the same principles described above.

Consumer statutory cancellation rights

Where the customer is acting as a consumer, nothing in these cancellation terms limits or removes any statutory cancellation right which applies under consumer law.

Where a statutory cooling-off or cancellation period applies, the customer may exercise that right in accordance with the applicable legislation.

If a consumer expressly requests that Tidy Up Ltd begins providing services during a statutory cancellation period, the customer’s rights and any amount payable following cancellation will be determined in accordance with the applicable consumer legislation.

These contractual cancellation charges apply only to the extent permitted by law and do not override statutory consumer rights.

Evidence of cancellation losses

Where a material cancellation charge is disputed, Tidy Up Ltd may provide reasonable evidence supporting the basis of the charge, which may include job planning records, staff allocation records, vehicle scheduling, supplier or subcontractor costs, disposal bookings and other relevant business records.

Contact us by phone, email, or WhatsApp as early as possible if you need to cancel or amend your booking.

06Client Responsibilities

• Accessibility — ensure clear and safe access for collection, including unlocked gates, clear paths and required access codes.
• Accurate information — provide reasonably accurate descriptions, photographs, quantities and access information when requesting a quotation.
• Waste preparation — bag or bundle waste where requested or agreed.
• Hazard notification — inform us of known hazards, pets, structural concerns, building works or unsafe conditions.
• Restrictions — prohibited items must not be included without prior agreement.
• Timeliness — waste and items must be available at the agreed time.
• Authority — the person booking the service must have authority to authorise the removal and disposal of the relevant items.
• Communication — notify us promptly of material changes affecting the booking.

07Prohibited Items

Unless specifically agreed in writing and Tidy Up Ltd is appropriately authorised and equipped to handle them, we do not accept:

• Asbestos or materials suspected of containing asbestos.
• Explosives, including fireworks and ammunition.
• Nuclear or radioactive materials.
• Medical or clinical waste, including needles, syringes and biohazardous materials.
• Any other hazardous or controlled material which Tidy Up Ltd is not authorised or equipped to transport or dispose of.

Unsure? Contact us before booking your collection.

08Liability & Insurance

Tidy Up Ltd will take reasonable care when carrying out services at a customer’s property or premises.

• Customers must notify us before work begins of fragile surfaces, concealed services, structural weaknesses, hazards or items requiring special care.
• Customers are responsible for clearly identifying items which must remain at the property and separating them from items intended for removal where reasonably practicable.
• Tidy Up Ltd will not be responsible for loss or damage resulting from pre-existing defects, structural weakness or hazards which were not reasonably apparent or disclosed before work commenced, except where liability cannot lawfully be excluded.
• Claims should be notified to Tidy Up Ltd in writing as soon as reasonably practicable and preferably within 14 days of the relevant incident.
• Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Insurance

• Public liability insurance — £10,000,000.
• Employers’ liability insurance — £10,000,000.

09Termination

Tidy Up Ltd may suspend or terminate services where:

• the customer materially breaches these Terms;
• payment remains overdue;
• our employees or representatives are subjected to threatening, abusive or unsafe behaviour;
• the work presents an unacceptable health and safety risk;
• the customer requests unlawful activity; or
• required information, permissions or access are withheld.

Termination does not affect payment obligations, cancellation charges or other rights and liabilities which have already arisen.

10Privacy Policy

• Information collected — name, address, contact details, booking information, photographs supplied for quotation purposes and website usage information.
• Usage — to process enquiries and bookings, provide services, communicate with customers, produce invoices and waste documentation, maintain business records and improve our services.
• Storage — information is stored securely and retained for as long as reasonably required for legitimate business, regulatory, accounting and legal purposes.
• Your rights — customers may contact us regarding their personal information and applicable data protection rights.
• Marketing — customers may opt out of marketing communications at any time.
• Contact — see section 14 for contact details.

11Complaints & Disputes

Customers should contact Tidy Up Ltd as soon as reasonably possible if they are dissatisfied with any aspect of our service.

• Filing — call 01244 646 326 or email us with relevant details, including the date, address, issue and any supporting photographs or documentation.
• Response — we aim to provide an initial response promptly and seek a reasonable resolution.
• Disputes — where possible, the parties should attempt to resolve disputes through good-faith communication and negotiation before commencing legal proceedings.

Nothing in these Terms restricts either party from exercising any legal right or remedy available to them.

12Changes to Terms

• Tidy Up Ltd may update these Terms periodically to reflect changes in our services, business practices or legal obligations.
• The version applicable to a booking will normally be the version provided or made available to the customer when the relevant contract or booking was agreed.
• Updated Terms will be published on our website.
• Previous versions may be retained for record-keeping purposes.

13Governing Law

These Terms are governed by the applicable law of England and Wales where the relevant service and contract are subject to that jurisdiction.

Nothing in this section deprives a consumer of any protection or right relating to jurisdiction which cannot lawfully be excluded or restricted.

15Acceptance of Terms

By accepting a quotation, confirming a booking, instructing Tidy Up Ltd to proceed with work, or otherwise entering into a contract for our services, the customer confirms that they have had a reasonable opportunity to read these Terms & Conditions.

Where a booking is made on behalf of a company, organisation, estate, landlord, property owner or other third party, the person making the booking confirms that they have authority to enter into the booking on that party’s behalf.

Nothing in these Terms affects statutory rights which cannot lawfully be excluded or restricted.