Welcome to Tidy Up Ltd, the trusted choice for efficient waste removal solutions. As we strive to maintain a cleaner environment and offer streamlined services tailored to your needs, we deem it necessary to establish a clear framework that ensures mutual understanding and trust. These terms and conditions (“Terms”) have been put in place to delineate the obligations, rights, and expectations for both Tidy Up Ltd and our esteemed clients. By deciding to utilize the services of Tidy Up Ltd, the client (“You”) hereby acknowledges, understands, and unequivocally agrees to abide by these Terms. We invite you to read through these provisions carefully to ensure a smooth and agreeable waste removal experience for all parties involved.

At Tidy Up Ltd, we pride ourselves on offering a comprehensive range of waste management solutions tailored to our clients’ diverse needs. Our services encompass:

a. Waste Removal: We efficiently handle and dispose of a variety of waste types, ensuring minimal environmental impact and adherence to local disposal regulations.

b. Commercial Clearances: Catering to businesses of all scales, we manage commercial waste, guaranteeing disposal practices that align with both environmental standards and the specific needs of the business sector. From Shops, Barns, and Land, to Restaurants, Offices, Venues, Storage Areas, and even Catering Businesses, we serve businesses of all sizes. Our commitment is to manage commercial waste, ensuring disposal methods meet environmental standards while addressing the unique requirements of each business sector.

c. House Clearances: Our team specializes in complete house clearances, removing unwanted items and waste, leaving the property clean and ready for its next phase, whether it be sale, rental, or renovation.

d. Household Waste: From daily domestic trash to bulk waste from spring cleanings or home renovations, we ensure responsible and timely removal and disposal, prioritizing environmental sustainability.

e. Commercial Waste: Specializing in Commercial Waste Removals, we offer efficient and eco-friendly solutions for businesses on the move, renovating, or decluttering. From office equipment to waste, our team ensures a seamless clearance, adhering to all regulations. Trust us for tailored solutions, whatever your business needs.

Clients can rest assured that our dedicated team will handle their waste management needs with utmost professionalism, ensuring a cleaner, greener community.

To book our waste removal services, clients have the following options:

a. Telephone: Reach out to us directly at 01244 722 664.

b. Email: Send your booking request or inquiries to [email protected].

c. WhatsApp: You can reach out to us through WhatsApp at 01244 722 664 or connect with us via the WhatsApp widget on our website.

d. Facebook: Reach out to us directly through our Facebook page. We’re here to assist and answer any queries you may have.

e. Instagram: Reach out to us directly through our Instagram profile! We’re always available there to answer your queries and engage with our community.

f. Online Enquiry Form: Fill out the enquiry form available on our website.

Upon receipt of your booking request, we’ll discuss and confirm the details and pricing with you, then arrange a pickup date that suits your schedule.

In the event a scheduled pickup is missed, and it involves waste that was clearly stated or provided with photographic evidence, we commit to making every effort to ensure its removal within the next 48 hours. Your satisfaction is our top priority, and we strive to address any oversights promptly.

a. At Tidy Up Ltd, we recognize that every waste removal requirement is unique. As such, we price each job individually to ensure you receive the best value for your specific needs.

b. For clients looking for a simplified pricing model, we offer a fixed rate per van load. The cost for a full van load is set at £250. With the addition of 20% VAT, the total comes to £300 per van load. This transparent pricing ensures you know exactly what to expect, with no hidden fees or charges. Full van loads depend on weight and contents. Drivers reserve the right to determine when the van is sufficiently filled for safe transport.

Accepted Payment Methods:

a. Credit/Debit Cards: We accept all major credit cards, including Visa, MasterCard. When using our waste removal services, clients are required to settle their payment immediately upon the completion of the pickup. We accept both cash and card transactions on site, ensuring a seamless and hassle-free experience. This prompt payment method allows for efficient service delivery and helps maintain transparent financial transactions between our clients and us.

b. Bank Transfers: Payments can be made directly to our bank account. Details provided upon request. For those who prefer a direct and secure method of payment, we accept bank transfers. This allows you to electronically transfer funds straight from your bank to ours. If you choose this method, we will provide you with our banking details upon request. Once the transfer is initiated, simply reference your invoice or address to ensure prompt and accurate application of your payment. This method offers both convenience and a paperless transaction, aligning with our commitment to environmental sustainability.

c. Cash: Payments in cash are accepted at the time of pickup. For those preferring a direct and immediate method of payment, we gladly accept cash payments. Please have the exact amount ready at the time of waste pickup to facilitate a smooth transaction.

Payment Due Dates:

a. On-the-Spot Payments: Payment is due at the time of waste pickup for all cash and card transactions. For clients who prefer immediate transactions, we offer the convenience of on-the-spot payments. As soon as our waste pickup service is rendered, payment becomes due. We accept both cash and card payments at that time, ensuring a swift and hassle-free settlement for the services provided. This straightforward method allows for transparency and eliminates the need for invoicing or follow-up payments.

b. Invoices: For clients with established accounts, invoices will be issued upon completion and are payable within 7 days of the invoice date. For our valued clients with established accounts, we issue invoices on a upon completion. These invoices are due for payment within 7 days from the date they are issued. Our Sole Director, Kamen Lee Willetts, oversees this invoicing process and can be reached at 01244 722 664 or via email at [email protected] for any queries or clarifications regarding the billing. We kindly urge timely payments to avoid complications. If an extended invoicing period beyond 7 days has been agreed upon, we, as a small business, reserve the right to request a 50% upfront payment. This helps cover the costs of labour, waste, and materials, especially for higher-valued projects.

c. Late Payments: If payment is not received within 14 days of the invoice’s stated due date, an 8% late fee of the total invoice amount will be applied weekly. For any invoices not settled by their due date, this additional fee will be imposed. We strongly encourage our clients to make timely payments to prevent these extra costs. Kindly note that invoices unpaid after their due date will be sent to a debt collection agency for further action.

a. Notification Period: Clients wishing to cancel or reschedule their waste removal service must notify Tidy Up Ltd at least 48 hours in advance of the scheduled service date.

b. Cancellation Fee: Cancellations made within 48 hours of the scheduled service date will incur a cancellation fee equivalent to 20% of the service charge, to compensate for the operational adjustments and potential loss of business.

c. Rescheduling: If a client wishes to reschedule their appointment, it can be done without an additional fee, provided the request is made within the 48-hour notification period. Rescheduling requests made within 48 hours of the service date will be subject to availability and may incur a 10% rescheduling fee.

d. No-shows: In the event that Tidy Up Ltd arrives for a scheduled service and the client is not present or has not prepared their waste for collection without prior cancellation, a charge of £48 will be added for the callout fee.

e. Method of Communication: Cancellation and rescheduling inquiries can be directed to our customer service line at 01244 722 664 or by emailing [email protected].

Clients are encouraged to communicate any changes to their service requests as early as possible to avoid fees and ensure the efficient functioning of our waste removal services.

As a valued client of Tidy Up Ltd, you have certain responsibilities to ensure the smooth operation and execution of our waste removal services. These include:

a. Accessibility: Ensure that the waste is easily accessible for collection. This includes keeping pathways clear, unlocking gates, or providing necessary access codes to gated areas. If our crew cannot access the waste, a rescheduling fee may apply.

b. Waste Preparation: All waste should be prepared according to our guidelines. For instance, items should be bagged or bundled as required, and any sharp or hazardous materials should be labelled and placed in appropriate containers.

c. Hazard Notification: Clients must notify Tidy Up Ltd of any potential hazards at the collection site, including aggressive pets, ongoing construction, or unsafe conditions.

d. Weight and Volume Restrictions: Waste should not exceed the weight and volume limits set for each collection type. Overloaded containers or bags may be left behind or incur additional fees.

e. Prohibited Items: Clients must refrain from including prohibited items in the waste. If such items are discovered, they may be left behind, and the client might face additional disposal charges.

f. Timeliness: Clients should have waste ready for collection at the specified time. Delays or unpreparedness can result in missed pick-ups or rescheduling fees.

g. Communication: Any changes in the waste collection needs, cancellations, or special requests should be communicated to Tidy Up Ltd with sufficient notice, as per our Terms & Conditions.

By adhering to these responsibilities, clients help us ensure an efficient and safe waste removal process for all parties involved.

The following is a list of items that Tidy Up Ltd will not accept under any circumstances. This list is not exhaustive and may be updated from time to time. The prohibited items include, but are not limited to:

a. Asbestos: Any materials containing asbestos or asbestos fibres.

b. Explosives: This includes, but is not limited to, fireworks, ammunition, dynamite, and any other explosive materials or devices.

c. Nuclear Materials: Any radioactive substances, nuclear fuels, or waste, as well as any other materials associated with nuclear energy or weaponry.

d. Medical Waste: This encompasses biohazardous materials, used needles and syringes, infected bandages, expired or unwanted medications, and any other materials that may be deemed hazardous or infectious from a medical standpoint.

Clients are strictly prohibited from providing these materials for waste removal. Failure to comply may result in legal consequences, additional charges, or termination of services.

If you’re unsure about any items you wish to dispose of, please contact our team on 01244 722 664 for guidance before scheduling a pickup.

a. Limitation of Liability: Tidy Up Ltd shall take all reasonable precautions to provide waste removal services in a safe and efficient manner. However, to the fullest extent permitted by law, our liability for any property damage, injury, or loss arising from our services shall be limited to the cost of the service provided or the actual loss incurred, whichever is less.

b. Exclusions: Tidy Up Ltd shall not be held liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, even if such damages were foreseeable and even if Tidy Up Ltd has been advised of the possibility of such damages.

c. Client’s Duty: The client is responsible for notifying Tidy Up Ltd of any specific risks or hazards at the site where the waste removal service will be provided. Failure to communicate such risks may result in a limitation or exclusion of any liability on our part related to such undisclosed risks.

d. Insurance: Tidy Up Ltd has comprehensive coverage through Simply Business.

Public liability – £2,000,000

Employers’ liability – £10,000,000

e. Claims: In the event of any damage or loss attributed to our services, the client must notify Tidy Up Ltd in writing within 14 days of the occurrence. Failure to do so may result in the claim being denied.

By the Client: The client may terminate the contract by providing Tidy Up Ltd with a written notice 30 days in advance. In the event of early termination, the client may be subject to fees as described in the Pricing and Payment section.

By Tidy Up Ltd: Tidy Up Ltd reserves the right to terminate the contract under the following conditions:

a. Non-payment: If the client fails to make payment for services rendered within 7 days of the invoice date.

b. Breach of Contract: If the client violates any terms laid out in this agreement and fails to remedy said breach within 30 of being notified of such breach.

c. Safety Concerns: If the waste provided by the client is found to be hazardous, toxic, or poses a safety risk to Tidy Up Ltd personnel and the surrounding environment, and the client was either aware or should have been aware of the risks.

d. Consequences of Termination: Upon termination, all outstanding payments for services already provided by Tidy Up Ltd become immediately due. The client must also ensure that Tidy Up Ltd’s access to the client’s property is not restricted for the purpose of retrieving any equipment or containers provided.

e. Survival: The sections relating to Payment, Liability, and Governing Law, among others, shall survive the termination of this contract and remain enforceable.

a. Collection of Information

We collect information provided directly by our clients when they book our waste removal services. This can include, but is not limited to, name, address, phone number, and email address.

We may also automatically collect certain information when you visit our website, such as IP address, browser type, and interaction with our online platform.

b. Use of Information

Client information is primarily used to fulfil waste removal service requests, communicate regarding bookings, and send service updates or promotional offers.

Information may be used to improve our services, analyse usage trends, and enhance the user experience on our website or platform.

We do not sell, rent, or share client information with third-party entities for their marketing purposes without explicit consent.

c. Storage of Information

All client data is stored securely.

Only authorized personnel have access to this data and are trained to handle it with the utmost confidentiality.

We retain client information for as long as it is necessary to fulfill the purposes for which it was collected or as required by law.

d. Client Rights

Clients have the right to access, correct, or delete their personal information at any time.

Clients can opt-out of any promotional communications by following the unsubscribe link in our emails or contacting us directly.

e. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. Any significant changes will be communicated to clients through email or prominent notice on our platform.

Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

d. Contact

For any concerns or queries related to this Privacy Policy, clients can reach out to Tidy Up Ltd

a. Filing a Complaint:
Clients who are dissatisfied with our services are encouraged to contact our customer service team on 01244 722 664. We request that clients provide detailed information about the nature of the complaint, including the date of service, description of the issue, and any relevant photographs or documentation.

b. Response Time:
We are committed to addressing all complaints promptly. Clients can expect an initial response within 48 hours of submitting a complaint. Our goal is to resolve all complaints within 14 working days, although resolution times may vary depending on the complexity of the issue.

c. Dispute Resolution:
In the event that a complaint cannot be resolved to the client’s satisfaction through our standard complaint procedure, both parties agree to engage in good faith negotiations to find an amicable resolution. If the dispute remains unresolved, both parties agree to seek mediation before resorting to legal action.

d. Mediation:
Should mediation be necessary, it will be conducted by a neutral third-party mediator agreed upon by both parties. Costs for mediation will be shared equally unless otherwise agreed upon. If mediation does not result in a resolution, either party may then pursue legal action.

e. Legal Action:
In the event of legal action, these terms and services will be governed by the laws of United Kingdom: England and Wales, Northern Ireland and Scotland, and both parties agree to the exclusive jurisdiction of the courts of United Kingdom: England and Wales, Northern Ireland and Scotland.

a. Updates & Modifications: Tidy Up Ltd reserves the right to modify, add, or remove sections of these Terms at any time and at our sole discretion. If changes are made, the updated Terms will be posted on our website or communicated directly to our clients.

b. Notification: Should any significant changes to these Terms occur that materially affect our service offering or your rights as a client, we will notify you via the email address provided at the time of booking or through direct communication channels, such as a phone call or postal mail.

c. Acceptance: Continued use of our waste removal services after any changes to these Terms constitutes your acceptance of those changes. If you disagree with the updated Terms, you reserve the right to terminate your contract with us, following the guidelines stated in the “Termination” section.

d. Archived Versions: We will maintain an archive of previous versions of these Terms for client reference. Clients can request copies of past versions by contacting our office.

a. Jurisdiction: This Agreement and any disputes or claims arising out of or in connection with it, its subject matter, or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the United Kingdom.

b. Specific Regions: In the event of any legal proceedings that arise under or in relation to this Agreement:

If the service was carried out in England or Wales, such proceedings will be subject to the jurisdiction of the courts of England and Wales.

If the service was carried out in Northern Ireland, such proceedings will be subject to the jurisdiction of the courts of Northern Ireland.

If the service was carried out in Scotland, such proceedings will be subject to the jurisdiction of the courts of Scotland.

c. Mutual Agreement: Parties agree to submit to the exclusive jurisdiction of the aforementioned courts, depending on the region of service delivery, to resolve any legal matter arising from this Agreement.

If you have any questions, concerns, or require further information about our waste removal services, please do not hesitate to contact us:

Business Name: Tidy Up Ltd

Physical Address: Unit 5, Catherine Court, Manor Ln, Hawarden, Deeside CH5 3NU

Postal Address: Unit 5, Catherine Court, Manor Ln, Hawarden, Deeside CH5 3NU

Phone Number: 01244 722 664

Email: [email protected]

Website: www.tidyupltd.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Our team is dedicated to providing prompt responses to all inquiries. We aim to respond to emails within 24 hours, and our phone lines are most active during our standard business hours. If reaching out after hours, please leave a message or send an email, and we will get back to you as soon as possible.

By utilizing the services offered by Tidy Up Ltd, the client acknowledges and agrees to be bound by these Terms & Conditions in their entirety. The client’s decision to proceed with our waste removal services constitutes an explicit understanding, acceptance, and commitment to comply with and be legally bound by these terms. If the client does not agree with any part of these Terms & Conditions, they are advised not to use our services.